Privacy Policy

This Privacy Policy explains how HVAC Community Hub collects, uses, stores, and protects your personal data when you use our website, mobile app, and community features.

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1. Information We Collect

We collect information to provide a secure and personalized experience. This includes:

• Account details: Name, email, password, profile fields.
• Community activity: Posts, comments, messages, group interactions.
• Course activity: Progress, lessons viewed, quiz submissions.
• Technical data: IP address, device type, browser data, usage patterns.
• Payment information: Collected securely by third-party processors (Stripe, PayPal). We never store card numbers.
• Uploaded media: Images used in profiles, activity feeds, groups, and messages.

2. How We Use Your Information

• To create and manage your user account.
• To enable participation in community groups, messaging, feeds, and discussions.
• To deliver courses, monitor progress, and provide certificates or records.
• To process payments and manage billing and subscriptions.
• To improve performance, usability, and platform experience.
• To secure the platform, prevent fraud, and enforce policies.
• To communicate important updates, service notices, or relevant announcements.
• To offer customer support and resolve issues.

3. GDPR Compliance (For EU/EEA Users)

If you are located in the European Union or EEA, the following GDPR rights apply:

• The right to access your personal data.
• The right to request corrections or updates.
• The right to request deletion (“Right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to file a complaint with your local data protection authority.

Legal Basis for Processing

• Contract necessity: To deliver memberships and services you sign up for.
• Legitimate interest: To operate and improve our platform.
• Consent: For email marketing or optional features.
• Legal obligation: When complying with regulatory requirements.

International Data Transfers

Your information may be processed outside your country of residence, including regions with different data protection laws. We use appropriate safeguards, such as secure hosting environments and industry-standard protection measures.

4. Sharing Your Information

We do not sell your personal data. We only share information with:

• Trusted third-party services (billing, hosting, analytics, communication).
• Legal authorities when required by law.
• Other members when you voluntarily post or share content.

5. Cookies & Tracking

We use cookies to enhance user experience, analyze traffic, and remember preferences. EU/EEA users may see a consent banner. For full details, see our Cookie Policy.

6. Data Storage & Security

• Data is stored using secure, modern hosting infrastructure.
• We apply encryption and best-practice security controls.
• No online platform can guarantee 100% security, but we take every reasonable measure.

7. Data Retention

We retain data only as long as necessary to deliver services, meet legal obligations, and maintain platform operations. You may request account deletion at any time.

8. Children’s Privacy

We do not knowingly collect data from individuals under the age of 16. If such data is discovered, it will be deleted.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices or content.

10. Dispute Resolution & Jurisdiction

Any disputes related to this policy will follow the governing law and jurisdiction outlined in our Terms & Conditions.

11. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our platform after changes indicates acceptance of the revised version.

Last updated: November 19, 2025