This Privacy Policy explains how HVAC Community Hub, operated by Vironika Agency, collects, uses, stores, and protects your personal data when you use our website, mobile app, and community features.
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If you have questions about how we handle your data, our team is here to help – Contact Support
1. Information We Collect
- Account details: Name, email, password, profile fields.
- Community activity: Posts, comments, messages, group interactions.
- Course activity: Progress, lessons viewed, quiz submissions.
- Technical data: IP address, device type, browser data, usage patterns.
- Payment information: Payment details are processed securely by third-party payment providers (such as PayPal) or collected for manual bank transfers. We do not store credit or debit card numbers. For bank transfers, we may record limited transaction details (such as payer name, reference ID, and payment status) for reconciliation and support purposes.
- Uploaded media: Images used in profiles, activity feeds, groups, and messages.
2. How We Use Your Information
- To create and manage your user account.
- To enable participation in community groups, messaging, feeds, and discussions.
- To deliver courses, monitor progress, and provide certificates or records.
- To process payments and manage billing and subscriptions.
- To improve performance, usability, and platform experience.
- To secure the platform, prevent fraud, and enforce policies.
- To communicate important updates, service notices, or relevant announcements.
- To offer customer support and resolve issues.
3. GDPR Compliance (For EU/EEA Users)
- The right to access your personal data.
- The right to request corrections or updates.
- The right to request deletion (“Right to be forgotten”).
- The right to restrict or object to processing.
- The right to data portability.
- The right to withdraw consent at any time.
- The right to file a complaint with your local data protection authority.
Legal Basis for Processing
- Contract necessity: To deliver memberships and services you sign up for.
- Legitimate interest: To operate and improve our platform.
- Consent: For email marketing or optional features.
- Legal obligation: When complying with regulatory requirements.
International Data Transfers
Your information may be processed outside your country of residence, including regions with different data protection laws. We use appropriate safeguards, such as secure hosting environments and industry-standard protection measures.
4. Sharing Your Information
- Trusted third-party services, including payment processors, hosting providers, analytics tools, and communication platforms, strictly for operating and improving the platform.
- Legal authorities when required by law.
- Other members when you voluntarily post or share content.
5. Cookies & Tracking
We use cookies to enhance user experience, analyze traffic, and remember preferences. EU/EEA users may see a consent banner. For full details, see our Cookie Policy.
6. Data Storage & Security
- Data is stored using secure, modern hosting infrastructure.
- We apply encryption and best-practice security controls.
- No online platform can guarantee 100% security, but we take every reasonable measure.
7. Data Retention
We retain data only as long as necessary to deliver services, meet legal obligations, and maintain platform operations. You may request account deletion at any time.
8. Children’s Privacy
We do not knowingly collect data from individuals under the age of 16. If such data is discovered, it will be deleted.
9. Third-Party Links
Our platform may contain links to external websites. We are not responsible for their privacy practices or content. Payment providers and banking institutions operate independently and are governed by their own privacy and security policies.
10. Dispute Resolution & Jurisdiction
Any disputes related to this policy will follow the governing law and jurisdiction outlined in our Terms & Conditions.
11. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our platform after changes indicates acceptance of the revised version.
Quick FAQ
Do you store my payment details?
No. All payments are handled securely by third-party processors. We never store your card details.
Can I request deletion of my data?
Yes. You may request deletion of your account and associated data at any time, subject to legal requirements.
Do you sell my personal information?
No. We do not sell, rent, or trade personal data with third parties.
Legal note: This Privacy Policy works together with our Cookie Policy and Terms & Conditions.
Last updated: December 23, 2025
This policy applies to HVACHub.co and the HVAC Community mobile applications operated by Vironika Agency.